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Core and Voluntary Enrollment Center Services
With the increasing cost of healthcare, it is more important than ever for employers to implement programs to mitigate the trend. It has become increasingly more difficult for employers to educate and enroll employees in these programs. This is especially true for large employers that have employees geographically dispersed. Human Resource professionals face a number of challenges educating and enrolling employees including limited internal resources, budget constraints and logistical issues. At Impact, we understand these challenges and provide the solutions necessary to take the pain out of the communication and enrollment of employee benefit plans.
Comprehensive Services
The Impact Benefits Enrollment Center is an extension of your human resource staff–a virtual organization manned by trained benefit specialists who are educated on every aspect of your benefit programs. The Impact Benefits Enrollment Center includes:
  • Communication and education on core and supplemental benefits
  • Education on consumer driven health plans
  • Telephonic enrollment
  • Data cleansing services
  • Confirmation statements
  • Total compensation and benefit statements
Communication and Education
The Impact design team can help you build a complete custom campaign to help you “brand” your benefits program and develop better recognition and appreciation. Our custom education and communication services include:
  • Newsletters
  • Posters
  • ID/contact cards
  • Payroll stuffers
  • Enrollment kits
  • Highlights brochures
  • Claim kits
Telephonic Enrollment
We provide knowledgeable counselors that walk employees step-by-step through the enrollment process. We offer clients the flexibility of customizing your enrollment solution. We can access our internal technology system, your HRIS or benefits system, or the enrollment systems offered by most insurance carriers (or any combination). Telephonic Enrollment Services include:
  • Personalized, hands-on enrollment of core and voluntary benefits
  • Tailored message to emphasize key corporate messages
  • Increased employee benefit comprehension
  • Mitigation of routine questions traditionally fielded by HR
  • Employee single point of contact
  • Scalability according to the needs of your company (up to 1,000 enrollment counselors)
Post Enrollment
The most important, and often most overlooked, aspect of any enrollment takes place after the phones stop ringing. We provide complete post enrollment support including:
  • A complete electronic merge of all enrollment data
  • Audit and delivery of payroll deduction reports
  • Audit and delivery of required paper forms (EOI, carrier applications, etc.)
  • Comprehensive reporting on call center activity
  • Delivery of confirmation statements to all employees
Our systematic processes guarantee positive outcomes!
Call Center Services
Call Us at 770/709-6000 or 866/963-0348
10930 Crabapple Road, Suite 102, Roswell, GA 30075